{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard delivery is free at NZ$90 after discounts, otherwise NZ$25. Express Delivery costs NZ$25 on any order. Allow 24 to 48 hours processing and 5 to 7 days delivery within New Zealand. Contact support for other destinations.",
    "content": "Shipping & Delivery New Zealand delivery Allow 24 to 48 hours for processing and 5 to 7 days for delivery. Tracking details are emailed when your order ships. These are estimates; contact us if your delivery is overdue. Delivery prices Standard delivery is free when the goods total is NZ$90 or more after discounts. Below that threshold, delivery costs NZ$25. Express Delivery is also available for NZ$25, including when your order qualifies for free standard delivery. The original service does not publish a separate faster estimate for that option. The valued-customer discount applies to goods before delivery is calculated. No separate tax is added at checkout. Your full NZD total is shown before payment. Address and tracking Check the delivery address and contact details before paying. Use Track Your Parcel for tracking help. If a parcel is missing or damaged, contact our team with the order reference so we can investigate. Personalisation and other destinations Embroidery adds 2 to 3 days to the normal delivery time. The original store also accepts other destinations; contact us for an estimate outside New Zealand. New Zealand timing above should not be assumed for international destinations. Nothing in this policy limits rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Faulty, misdescribed or unfit goods are handled under the applicable statutory remedies. Voluntary change-of-mind fees do not apply to those remedies. Questions? Contact our team at theteam@customersupport.care .",
    "url": "https://silkpillowcase.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Voluntary returns are available within 15 days from purchase for unused items in original packaging with proof of purchase. Voluntary returns carry a NZ$29 handling charge plus return delivery. Voluntary cancellation before dispatch carries a 12.5% fee. These conditions do not limit remedies under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. See the full returns policy for details.",
    "content": "Refunds & Returns Nothing in this policy limits rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Faulty, misdescribed or unfit goods are handled under the applicable statutory remedies. Voluntary change-of-mind fees do not apply to those remedies. Contact us first Email our support team with your order reference and the reason for your request. Messages can be sent at any time; our response target is 24 hours. We will provide the appropriate return instructions and address. Voluntary change-of-mind returns The store offers a 15-day window from purchase for an unused item in its original packaging, with proof of purchase from this store. The published voluntary return terms include a NZ$29 packing and handling charge plus return delivery costs. Contact us within the window before sending anything back. These conditions apply only to voluntary returns, and do not reduce your statutory remedies. Cancelling an order Contact us as soon as possible, ideally within 12 hours. Orders can be cancelled before dispatch. The original policy includes a 12.5% fee for voluntary cancellations. This fee does not apply where a statutory remedy requires a refund without it. Once shipped, the relevant returns process applies. Refund processing After an accepted return is received, our stated processing time is 24 to 48 hours. Refunds go to the original payment method; your bank or payment provider may take additional time to display the credit. Faulty or incorrect goods Contact us promptly with the order reference and a description of the problem. We will assess the issue and arrange the applicable repair, replacement or refund. Keep relevant packaging and photographs if available. Read the New Zealand Consumer Guarantees Act guidance . Questions? Contact our team at theteam@customersupport.care .",
    "url": "https://silkpillowcase.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Flair Silk Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Flair Silk Company is a division of Caruso Consulting Co Ltd. New Zealand administration: 131 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Corporate address: Suite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses; contact us before sending a return. Information we collect We collect the name, email, phone number, delivery address, order details and messages you provide to process purchases and answer enquiries. Payment providers process card or account details through their own services; do not send card numbers by email or through our contact form. How information is used We use order information for payment confirmation, fulfilment, delivery, customer service, record keeping and fraud prevention. We share information necessary for these purposes with payment processors, hosting and order services, delivery providers and customer support. Overseas processing Our corporate administration is in Thailand and some service providers process information overseas. We must handle overseas disclosures consistently with the Privacy Act 2020, including applicable safeguards under information privacy principle 12. Cookies and analytics Essential storage supports your cart and checkout. Optional analytics and advertising tags load only after your consent. You can change your choice using the cookie settings control. See our Cookie Policy . Retention and your rights We retain records for the purposes described above and applicable record-keeping requirements, and restrict access to people and services that need it. You may request access to or correction of your personal information by contacting support. We may need to verify your identity before responding. Concerns Contact us with a privacy question or complaint. You can also contact the Office of the Privacy Commissioner . Questions? Contact our team at theteam@customersupport.care .",
    "url": "https://silkpillowcase.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Flair Silk Company.",
    "content": "Terms & Conditions Flair Silk Company is a division of Caruso Consulting Co Ltd. New Zealand administration: 131 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Corporate address: Suite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses; contact us before sending a return. Using this store These terms apply to purchases through silkpillowcase.co.nz. Review the product material, selected colour and size, quantity, delivery address and total before submitting payment. All prices are in New Zealand dollars. An option marked unavailable cannot currently be ordered. Prices and orders Product prices are resolved by the store at checkout. Delivery and valid discounts are displayed separately before payment. Standard delivery is free at NZ$90 after discounts, otherwise NZ$25; the paid Express Delivery option costs NZ$25. No separate tax is added. If an error or availability issue affects an order, we will contact you to agree the appropriate next step or refund. Payment and fulfilment Card and PayPal payments are processed by their respective providers. Keep your order reference for support. Delivery estimates, tracking and address information are set out in Shipping & Delivery . Returns and cancellation The voluntary 15-day return period, packaging conditions, handling fee and cancellation terms are explained on Refunds & Returns . Read them before ordering a personalised service. Nothing in this policy limits rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Faulty, misdescribed or unfit goods are handled under the applicable statutory remedies. Voluntary change-of-mind fees do not apply to those remedies. Website material Use this website lawfully. Product photographs illustrate the listing; colour appearance varies by device. Do not reproduce our branding or copyrighted material without permission. Links to outside services are provided for convenience and are subject to their own terms. Questions and disputes Contact support so we can try to resolve an issue. Applicable New Zealand consumer rights remain available regardless of the administration or corporate address. Questions? Contact our team at theteam@customersupport.care .",
    "url": "https://silkpillowcase.co.nz/terms-and-conditions/"
  }
}