Terms & Conditions

Flair Silk Company is a division of Caruso Consulting Co Ltd. New Zealand administration: 131 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Corporate address: Suite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses; contact us before sending a return.

Using this store

These terms apply to purchases through silkpillowcase.co.nz. Review the product material, selected colour and size, quantity, delivery address and total before submitting payment. All prices are in New Zealand dollars. An option marked unavailable cannot currently be ordered.

Prices and orders

Product prices are resolved by the store at checkout. Delivery and valid discounts are displayed separately before payment. Standard delivery is free at NZ$90 after discounts, otherwise NZ$25; the paid Express Delivery option costs NZ$25. No separate tax is added. If an error or availability issue affects an order, we will contact you to agree the appropriate next step or refund.

Payment and fulfilment

Card and PayPal payments are processed by their respective providers. Keep your order reference for support. Delivery estimates, tracking and address information are set out in Shipping & Delivery.

Returns and cancellation

The voluntary 15-day return period, packaging conditions, handling fee and cancellation terms are explained on Refunds & Returns. Read them before ordering a personalised service.

Nothing in this policy limits rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Faulty, misdescribed or unfit goods are handled under the applicable statutory remedies. Voluntary change-of-mind fees do not apply to those remedies.

Website material

Use this website lawfully. Product photographs illustrate the listing; colour appearance varies by device. Do not reproduce our branding or copyrighted material without permission. Links to outside services are provided for convenience and are subject to their own terms.

Questions and disputes

Contact support so we can try to resolve an issue. Applicable New Zealand consumer rights remain available regardless of the administration or corporate address.

Questions? Contact our team at theteam@customersupport.care.