Standard delivery is free at NZ$90 after discounts, otherwise NZ$25. Express Delivery costs NZ$25 on any order. Allow 24 to 48 hours processing and 5 to 7 days delivery within New Zealand. Contact support for other destinations.
Voluntary returns are available within 15 days from purchase for unused items in original packaging with proof of purchase. Voluntary returns carry a NZ$29 handling charge plus return delivery. Voluntary cancellation before dispatch carries a 12.5% fee. These conditions do not limit remedies under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. See the full returns policy for details.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Guarantees Act 1993, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Likes the silk but finds the pillowcase length unsuitable.
All 10 public ratings are included. Summaries checked 7 September 2026; follow the link for the original reviews and latest score. See the live profile on Trustpilot.
Still deciding?
Not sure yet? That is fine.
Voluntary returns are available within 15 days from purchase for unused items in original packaging with proof of purchase. Voluntary returns carry a NZ$29 handling charge plus return delivery. Voluntary cancellation before dispatch carries a 12.5% fee. These conditions do not limit remedies under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. See the full returns policy for details.
For faulty, damaged or misdescribed goods, contact us for the applicable remedy under the Consumer Guarantees Act 1993. Read the returns policy or ask our team.
What is custom embroidered silk pillowcase made from?
Embroidery service.
What is included?
Embroidery only; allow an extra 2 to 3 days.
Which size should I choose?
Per pillowcase. Compare your measurements with the size information and image chart before ordering.
What does the construction include?
Name embroidery; pillowcase purchased separately.
What currency are the prices in?
All prices and checkout totals are in New Zealand dollars (NZD).
When is delivery free?
Standard delivery is free when the goods total is NZ$90 or more after discounts.
What is the delivery charge below NZ$90?
Delivery is NZ$25 when the goods total is below NZ$90 after discounts.
Can I select paid express delivery?
Yes. The Express Delivery option costs NZ$25, including on orders eligible for free delivery. A separate faster delivery estimate is not promised.
How long does delivery take?
Allow 24 to 48 hours processing followed by 5 to 7 days delivery.
How can I track my parcel?
Use the tracking link sent when your parcel ships, or visit Track Your Parcel.
Can I return an unused item?
The voluntary return window is 15 days from purchase, subject to the conditions on Refunds & Returns. Consumer Guarantees Act remedies remain available.
Who can help me before ordering?
Email theteam@customersupport.care with the product and option you are considering.
Why might an option be unavailable to order?
An option may be held while its size or availability is confirmed. You can view it and contact us for help.
Will the colour look exactly like my screen?
Screen settings and lighting can affect the appearance of colours. Use the option photographs as a guide.
How do I change quantity?
Choose your quantity before adding to the cart. You can also update it in the cart.
Can I remove an item from my cart?
Yes. Use the remove control before proceeding to payment.
How should I care for the fabric?
Follow the care label supplied with the item. Refer to the product guide for the original care information.
Where can I find the size chart?
Where the original listing includes a chart, it is preserved in the image gallery or product guide.
Is satin the same as silk?
Satin describes a weave. Silk describes a fibre. Read the material specification for the selected product.
Do you add tax at checkout?
This store does not add a separate tax amount at checkout. The delivery selection is shown separately.
Can I use a discount code?
Enter a valid code in the cart. The valued-customer code takes 15% off goods, before delivery is calculated.
Can I change my delivery address?
Check your address before paying. Contact support promptly if it needs correcting.
Can I cancel before dispatch?
Contact support as soon as possible, ideally within 12 hours. The cancellation conditions and statutory exceptions are on Refunds & Returns.
Where are your contact details?
The Contact page and footer show customer support and the New Zealand administration address.
Do personalised items take extra time?
Name embroidery adds 2 to 3 days to the usual delivery time.
Is a pillowcase included with embroidery?
No. Embroidery is a separate service for a pillowcase purchased separately.
Can I add a gift message?
For gift wrapping, include your message in the order note. Service availability is shown on its product page.
Where are the full policies?
Use the footer links for shipping, returns, privacy, cookies, terms, disclaimer and liability information.
Can I buy more than one colour?
Add each available colour separately so the cart records each selection.
How do I confirm my selected option?
The selected colour or size is highlighted above the add-to-cart button and recorded in the cart item name.
The complete guide
Buying Guide
6 min readFlair Silk Company
Custom Embroidered Silk Pillowcase
Personalise Your New Silk Pillowcase With Your Name
per pillowcase
(NOTE: price is for embroidery only - buy your silk pillowcase here)
Add a personal touch for a truly unique sleep by embroidering your name on your new luxury silk pillowcase/s.
Perfect as a gift to make bedtime truly special.
NOTE: Please allow an extra 2-3 days for delivery time
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free delivery across New Zealand on orders over $90.
Custom Embroidered Silk Pillowcase from Flair Silk Company at silkpillowcase.co.nz. Embroidery service. . Per pillowcase. Name embroidery; pillowcase purchased separately. Embroidery only; allow an extra 2 to 3 days. Priced in NZD. Standard delivery is free from NZ$90 after discount, otherwise NZ$25.