Contact us
Questions about which fabric suits you, your order or your delivery? We are happy to help.
A person on our team answers this, seven days a week, and usually within one business day. If you are choosing between the mulberry silk and the polyester satin, tell us how you do laundry and we will give you a straight answer.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameFlair Silk Company, a division of Caruso Consulting Co Ltd
- New Zealand administration131 Queen Street, Auckland CBD, Auckland 1010, New Zealand
- Corporate addressSuite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Send us a message
Orders over $90 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How can I get help with an order?
Email the support team with your order reference and the email address used at checkout.
Where can I track my delivery?
Use the tracking link in your dispatch email or visit Track Your Parcel.
How quickly will I hear back?
You can send a message at any time. Our response target is 24 hours.